InsightsService

A list of all methods in the InsightsService service. Click on the method name to view detailed information about that method.

Methods	Description
cai_analyze_interaction	Returns multiple insights including summaries, emotion, key phrases, questions asked, and more in a single API call.

cai_analyze_interaction

Returns multiple insights including summaries, emotion, key phrases, questions asked, and more in a single API call.

• HTTP Method: POST
• Endpoint: /ai/insights/v1/async/analyze-interaction

Parameters

Name	Type	Required	Description
request_body	InteractionInput	✅	The request body.
webhook	str	✅	The webhook URI to which the job response will be returned

Return Type

CaiAsyncApiResponse

Example Usage Code Snippet

from ring_central import RingCentral, Environment
from ring_central.models import InteractionInput

sdk = RingCentral(
    access_token="YOUR_ACCESS_TOKEN",
    base_url=Environment.DEFAULT.value
)

request_body = InteractionInput(
    content_uri="contentUri",
    encoding="Mpeg",
    language_code="en-US",
    source="RingCentral",
    audio_type="CallCenter",
    separate_speaker_per_channel=True,
    speaker_count=2,
    speaker_ids=[
        "speakerIds"
    ],
    enable_voice_activity_detection=True,
    insights=[
        "All"
    ],
    speech_contexts=[
        {
            "phrases": [
                "phrases"
            ]
        }
    ]
)

result = sdk.insights.cai_analyze_interaction(
    request_body=request_body,
    webhook="webhook"
)

print(result)

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