AggregationResponseOptionsCounters
The formula is defined by aggregationType and aggregationInterval for every counter individually. If aggregationType is Sum or Percent, aggregationInterval is not supported. If aggregationType is Min, Max or Average, aggregationInterval is required
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| all_calls | AggregationResponseOptionsCountersAllCalls | ❌ | Aggregation of all calls count |
| calls_by_direction | AggregationResponseOptionsCountersCallsByDirection | ❌ | Aggregation of calls count by direction (Inbound, Outbound) |
| calls_by_origin | AggregationResponseOptionsCountersCallsByOrigin | ❌ | Aggregation of calls count by origin (Internal, External) |
| calls_by_response | AggregationResponseOptionsCountersCallsByResponse | ❌ | Aggregation of calls count by response (Answered, NotAnswered, Connected, NotConnected) |
| calls_segments | CallsSegments | ❌ | Aggregation of calls count by segments (Ringing, LiveTalk, Hold, Park, Transfer, IvrPrompt, Voicemail, VmGreeting, Setup) |
| calls_by_result | AggregationResponseOptionsCountersCallsByResult | ❌ | Aggregation of calls count by result (Completed, Abandoned, Voicemail, Unknown, Missed, Accepted) |
| calls_by_company_hours | AggregationResponseOptionsCountersCallsByCompanyHours | ❌ | Aggregation of calls count by company hours (BusinessHours, AfterHours) |
| calls_by_queue_sla | AggregationResponseOptionsCountersCallsByQueueSla | ❌ | Aggregation of calls count by queue SLA (InSLA, OutSLA). This counter is only applicable to Queues grouping |
| calls_by_actions | AggregationResponseOptionsCountersCallsByActions | ❌ | Aggregation of calls count by action (HoldOff, HoldOn, ParkOn, ParkOff, BlindTransfer, WarmTransfer, DTMFTransfer) |
| calls_by_type | AggregationResponseOptionsCountersCallsByType | ❌ | Aggregation of calls count by type (Direct, FromQueue, ParkRetrieval, Transferred, Outbound) |
| queue_opportunities | AggregationResponseOptionsCountersQueueOpportunities | ❌ | Aggregation of calls count by the total number of times a Queue call was presented to the user. It is limited to groupBy Users and groupByMembers (Department, Queue, Site, UserGroup) grouping. Only the listed below options for call filters are applicable to queueOpportunities and provide meaningful results: queues (selected queue extension ids), callResults (Missed, Abandoned), callResponses (Answered, NotAnswered), origins (Internal, External) |
AggregationResponseOptionsCountersAllCalls
Aggregation of all calls count
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| aggregation_type | AggregationType | ✅ | Counter aggregation type. Can be Sum, Average, Min, Max or Percent |
| aggregation_interval | AggregationInterval | ❌ | Time interval which will be used for aggregation. Can be Hour, Day, Week or Month |
AggregationResponseOptionsCountersCallsByDirection
Aggregation of calls count by direction (Inbound, Outbound)
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| aggregation_type | AggregationType | ✅ | Counter aggregation type. Can be Sum, Average, Min, Max or Percent |
| aggregation_interval | AggregationInterval | ❌ | Time interval which will be used for aggregation. Can be Hour, Day, Week or Month |
AggregationResponseOptionsCountersCallsByOrigin
Aggregation of calls count by origin (Internal, External)
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| aggregation_type | AggregationType | ✅ | Counter aggregation type. Can be Sum, Average, Min, Max or Percent |
| aggregation_interval | AggregationInterval | ❌ | Time interval which will be used for aggregation. Can be Hour, Day, Week or Month |
AggregationResponseOptionsCountersCallsByResponse
Aggregation of calls count by response (Answered, NotAnswered, Connected, NotConnected)
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| aggregation_type | AggregationType | ✅ | Counter aggregation type. Can be Sum, Average, Min, Max or Percent |
| aggregation_interval | AggregationInterval | ❌ | Time interval which will be used for aggregation. Can be Hour, Day, Week or Month |
CallsSegments
Aggregation of calls count by segments (Ringing, LiveTalk, Hold, Park, Transfer, IvrPrompt, Voicemail, VmGreeting, Setup)
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| aggregation_type | AggregationType | ✅ | Counter aggregation type. Can be Sum, Average, Min, Max or Percent |
| aggregation_interval | AggregationInterval | ❌ | Time interval which will be used for aggregation. Can be Hour, Day, Week or Month |
AggregationResponseOptionsCountersCallsByResult
Aggregation of calls count by result (Completed, Abandoned, Voicemail, Unknown, Missed, Accepted)
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| aggregation_type | AggregationType | ✅ | Counter aggregation type. Can be Sum, Average, Min, Max or Percent |
| aggregation_interval | AggregationInterval | ❌ | Time interval which will be used for aggregation. Can be Hour, Day, Week or Month |
AggregationResponseOptionsCountersCallsByCompanyHours
Aggregation of calls count by company hours (BusinessHours, AfterHours)
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| aggregation_type | AggregationType | ✅ | Counter aggregation type. Can be Sum, Average, Min, Max or Percent |
| aggregation_interval | AggregationInterval | ❌ | Time interval which will be used for aggregation. Can be Hour, Day, Week or Month |
AggregationResponseOptionsCountersCallsByQueueSla
Aggregation of calls count by queue SLA (InSLA, OutSLA). This counter is only applicable to Queues grouping
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| aggregation_type | AggregationType | ✅ | Counter aggregation type. Can be Sum, Average, Min, Max or Percent |
| aggregation_interval | AggregationInterval | ❌ | Time interval which will be used for aggregation. Can be Hour, Day, Week or Month |
AggregationResponseOptionsCountersCallsByActions
Aggregation of calls count by action (HoldOff, HoldOn, ParkOn, ParkOff, BlindTransfer, WarmTransfer, DTMFTransfer)
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| aggregation_type | AggregationType | ✅ | Counter aggregation type. Can be Sum, Average, Min, Max or Percent |
| aggregation_interval | AggregationInterval | ❌ | Time interval which will be used for aggregation. Can be Hour, Day, Week or Month |
AggregationResponseOptionsCountersCallsByType
Aggregation of calls count by type (Direct, FromQueue, ParkRetrieval, Transferred, Outbound)
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| aggregation_type | AggregationType | ✅ | Counter aggregation type. Can be Sum, Average, Min, Max or Percent |
| aggregation_interval | AggregationInterval | ❌ | Time interval which will be used for aggregation. Can be Hour, Day, Week or Month |
AggregationResponseOptionsCountersQueueOpportunities
Aggregation of calls count by the total number of times a Queue call was presented to the user. It is limited to groupBy Users and groupByMembers (Department, Queue, Site, UserGroup) grouping. Only the listed below options for call filters are applicable to queueOpportunities and provide meaningful results: queues (selected queue extension ids), callResults (Missed, Abandoned), callResponses (Answered, NotAnswered), origins (Internal, External)
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| aggregation_type | QueueOpportunitiesAggregationType | ✅ | Counter aggregation type for queue opportunities, limited to Sum only. |
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