CallQueueExtensionInfo
For Call Queue extension type only. Please note that legacy 'Department' extension type corresponds to 'Call Queue' extensions in modern RingCentral product terminology
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| sla_goal | int | ❌ | Target percentage of calls that must be answered by agents within the service level time threshold |
| sla_threshold_seconds | int | ❌ | Period of time in seconds that is considered to be an acceptable service level |
| include_abandoned_calls | bool | ❌ | If true abandoned calls (hanged up prior to being served) are included into service level calculation |
| abandoned_threshold_seconds | int | ❌ | Period of time in seconds specifying abandoned calls duration - calls that are shorter will not be included into the calculation of service level.; zero value means that abandoned calls of any duration will be included into calculation |
Build Your Own SDKs with liblab
Build developer friendly SDKs in minutes from your APIs