AggregationResponseOptionsTimers
The formula is defined by aggregationType and aggregationInterval for every timer individually. If aggregationType is Sum or Percent, aggregationInterval is not supported. If aggregationType is Min, Max or Average, aggregationInterval is supported, but not required. If left empty, aggregation will be performed on per-call basis
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| all_calls_duration | AllCallsDuration | ❌ | Aggregation of all calls duration |
| calls_duration_by_direction | CallsDurationByDirection | ❌ | Aggregation of calls duration by direction (Inbound, Outbound) |
| calls_duration_by_origin | CallsDurationByOrigin | ❌ | Aggregation of calls duration by origin (Internal, External) |
| calls_duration_by_response | CallsDurationByResponse | ❌ | Aggregation of calls duration by response (Answered, NotAnswered, Connected, NotConnected) |
| calls_segments_duration | CallsSegmentsDuration | ❌ | Aggregation of calls duration by segments (Ringing, LiveTalk, Hold, Park, Transfer, IvrPrompt, Voicemail, VmGreeting, Setup) |
| calls_duration_by_result | CallsDurationByResult | ❌ | Aggregation of calls duration by result (Completed, Abandoned, Voicemail, Unknown, Missed, Accepted) |
| calls_duration_by_company_hours | CallsDurationByCompanyHours | ❌ | Aggregation of calls duration by company hours (BusinessHours, AfterHours) |
| calls_duration_by_queue_sla | CallsDurationByQueueSla | ❌ | Aggregation of calls duration by queue SLA (InSLA, OutSLA). This timer is only applicable to Queues grouping |
| calls_duration_by_type | CallsDurationByType | ❌ | Aggregation of calls duration by type (Direct, FromQueue, ParkRetrieval, Transferred, Outbound) |
AllCallsDuration
Aggregation of all calls duration
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| aggregation_type | AggregationType | ✅ | Counter aggregation type. Can be Sum, Average, Min, Max or Percent |
| aggregation_interval | AggregationInterval | ❌ | Time interval which will be used for aggregation. Can be Hour, Day, Week or Month |
CallsDurationByDirection
Aggregation of calls duration by direction (Inbound, Outbound)
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| aggregation_type | AggregationType | ✅ | Counter aggregation type. Can be Sum, Average, Min, Max or Percent |
| aggregation_interval | AggregationInterval | ❌ | Time interval which will be used for aggregation. Can be Hour, Day, Week or Month |
CallsDurationByOrigin
Aggregation of calls duration by origin (Internal, External)
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| aggregation_type | AggregationType | ✅ | Counter aggregation type. Can be Sum, Average, Min, Max or Percent |
| aggregation_interval | AggregationInterval | ❌ | Time interval which will be used for aggregation. Can be Hour, Day, Week or Month |
CallsDurationByResponse
Aggregation of calls duration by response (Answered, NotAnswered, Connected, NotConnected)
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| aggregation_type | AggregationType | ✅ | Counter aggregation type. Can be Sum, Average, Min, Max or Percent |
| aggregation_interval | AggregationInterval | ❌ | Time interval which will be used for aggregation. Can be Hour, Day, Week or Month |
CallsSegmentsDuration
Aggregation of calls duration by segments (Ringing, LiveTalk, Hold, Park, Transfer, IvrPrompt, Voicemail, VmGreeting, Setup)
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| aggregation_type | AggregationType | ✅ | Counter aggregation type. Can be Sum, Average, Min, Max or Percent |
| aggregation_interval | AggregationInterval | ❌ | Time interval which will be used for aggregation. Can be Hour, Day, Week or Month |
CallsDurationByResult
Aggregation of calls duration by result (Completed, Abandoned, Voicemail, Unknown, Missed, Accepted)
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| aggregation_type | AggregationType | ✅ | Counter aggregation type. Can be Sum, Average, Min, Max or Percent |
| aggregation_interval | AggregationInterval | ❌ | Time interval which will be used for aggregation. Can be Hour, Day, Week or Month |
CallsDurationByCompanyHours
Aggregation of calls duration by company hours (BusinessHours, AfterHours)
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| aggregation_type | AggregationType | ✅ | Counter aggregation type. Can be Sum, Average, Min, Max or Percent |
| aggregation_interval | AggregationInterval | ❌ | Time interval which will be used for aggregation. Can be Hour, Day, Week or Month |
CallsDurationByQueueSla
Aggregation of calls duration by queue SLA (InSLA, OutSLA). This timer is only applicable to Queues grouping
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| aggregation_type | AggregationType | ✅ | Counter aggregation type. Can be Sum, Average, Min, Max or Percent |
| aggregation_interval | AggregationInterval | ❌ | Time interval which will be used for aggregation. Can be Hour, Day, Week or Month |
CallsDurationByType
Aggregation of calls duration by type (Direct, FromQueue, ParkRetrieval, Transferred, Outbound)
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| aggregation_type | AggregationType | ✅ | Counter aggregation type. Can be Sum, Average, Min, Max or Percent |
| aggregation_interval | AggregationInterval | ❌ | Time interval which will be used for aggregation. Can be Hour, Day, Week or Month |
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