TimelineResponseOptionsTimers
Options for selecting breakdown for calls duration
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| all_calls_duration | bool | ❌ | Include data for all calls duration |
| calls_duration_by_direction | bool | ❌ | Include breakdown of calls duration by direction (Inbound, Outbound) |
| calls_duration_by_origin | bool | ❌ | Include breakdown of calls duration by origin (Internal, External) |
| calls_duration_by_response | bool | ❌ | Include breakdown of calls duration by response (Answered, NotAnswered, Connected, NotConnected) |
| calls_segments_duration | bool | ❌ | Include breakdown of calls duration by segments (Ringing, LiveTalk, Hold, Park, Transfer, IvrPrompt, Voicemail, VmGreeting, Setup) |
| calls_duration_by_result | bool | ❌ | Include breakdown of calls duration by result (Completed, Abandoned, Voicemail, Unknown, Missed, Accepted) |
| calls_duration_by_company_hours | bool | ❌ | Include breakdown of calls duration by company hours (BusinessHours, AfterHours) |
| calls_duration_by_queue_sla | bool | ❌ | Include breakdown of calls duration by queue SLA (InSLA, OutSLA). This timer is only applicable to Queues grouping |
| calls_duration_by_type | bool | ❌ | Include breakdown of calls duration by type (Direct, FromQueue, ParkRetrieval, Transferred, Outbound) |
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