CreateAnsweringRuleRequest
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| type_ | str | ✅ | Type of an answering rule. The 'Custom' value should be specified |
| name | str | ✅ | Name of an answering rule specified by user |
| enabled | bool | ❌ | Specifies if the rule is active or inactive. The default value is true |
| callers | List[CallersInfoRequest] | ❌ | Answering rule will be applied when calls are received from the specified caller(s) |
| called_numbers | List[CalledNumberInfo] | ❌ | Answering rules are applied when calling to selected number(s) |
| schedule | ScheduleInfo | ❌ | Schedule when an answering rule should be applied |
| call_handling_action | CreateAnsweringRuleRequestCallHandlingAction | ❌ | Specifies how incoming calls are forwarded |
| forwarding | ForwardingInfo | ❌ | Forwarding parameters. Returned if 'ForwardCalls' is specified in 'callHandlingAction'. These settings determine the forwarding numbers to which the call will be forwarded |
| unconditional_forwarding | UnconditionalForwardingInfo | ❌ | Unconditional forwarding parameters. Returned if 'UnconditionalForwarding' value is specified for the callHandlingAction parameter |
| queue | QueueInfo | ❌ | Queue settings applied for department (call queue) extension type, with the 'AgentQueue' value specified as a call handling action |
| transfer | TransferredExtensionInfo | ❌ | |
| voicemail | VoicemailInfo | ❌ | Specifies whether to take a voicemail and who should do it |
| missed_call | MissedCallInfo | ❌ | Specifies behavior for the missed call scenario. Returned only if enabled parameter of a voicemail is set to 'false' |
| greetings | List[GreetingInfo] | ❌ | Greetings applied for an answering rule; only predefined greetings can be applied, see Dictionary Greeting List |
| screening | CreateAnsweringRuleRequestScreening | ❌ | Call screening status. 'Off' - no call screening; 'NoCallerId' - if caller ID is missing, then callers are asked to say their name before connecting; 'UnknownCallerId' - if caller ID is not in contact list, then callers are asked to say their name before connecting; 'Always' - the callers are always asked to say their name before connecting. The default value is 'Off' |
CreateAnsweringRuleRequestCallHandlingAction
Specifies how incoming calls are forwarded
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| FORWARDCALLS | str | ✅ | "ForwardCalls" |
| UNCONDITIONALFORWARDING | str | ✅ | "UnconditionalForwarding" |
| AGENTQUEUE | str | ✅ | "AgentQueue" |
| TRANSFERTOEXTENSION | str | ✅ | "TransferToExtension" |
| TAKEMESSAGESONLY | str | ✅ | "TakeMessagesOnly" |
| PLAYANNOUNCEMENTONLY | str | ✅ | "PlayAnnouncementOnly" |
| SHAREDLINES | str | ✅ | "SharedLines" |
CreateAnsweringRuleRequestScreening
Call screening status. 'Off' - no call screening; 'NoCallerId' - if caller ID is missing, then callers are asked to say their name before connecting; 'UnknownCallerId' - if caller ID is not in contact list, then callers are asked to say their name before connecting; 'Always' - the callers are always asked to say their name before connecting. The default value is 'Off'
Properties
| Name | Type | Required | Description |
|---|---|---|---|
| OFF | str | ✅ | "Off" |
| NOCALLERID | str | ✅ | "NoCallerId" |
| UNKNOWNCALLERID | str | ✅ | "UnknownCallerId" |
| ALWAYS | str | ✅ | "Always" |
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